Long-Lewis Ford-Lincoln of the Shoals
Muscle Shoals, Ala.
#93 100 List Ranking
Todd Ouellette Sr.
2016 new-vehicle sales
2,512, up 1.9%
2016 used-vehicle sales
1,966, up 34%
Tricia Cutshall, customer and employee relations manager, on keeping employees engaged
"We have a dedicated corporate trainer who routinely conducts role-play exercises with front-line employees. We communicate customer surveys and mystery-shop scores on a daily basis. This keeps everyone talking about and striving to provide top-notch customer service."
Cutshall on a successful healthy living program
"'Biggest loser' competitions are always a hit."