3 Essential Service Processes for Higher Profits and Happier Customers

On-Demand until 8/2018

Learn 3 ways to assure optimal profitability and ecstatic customers! FREE

Moderator:
Dave Versical
Editor
Fixed Ops Journal

Webinar Summary

In a world of manufacturer surveys and online reviews, dealers are always under scrutiny. Consequently, dealerships are looking to create devoted fans while maximizing revenues. In reality, the two are intimately entwined. The more informed your customers are, the more satisfied they are. The more satisfied they are, the more they’ll invest servicing their vehicle.

Successful service drives must be able to deliver on at least 3 essential promises to assure optimal profitability and ecstatic customers.  This webinar will explore the actions you can take to see immediate results!

Attend this webinar to:

  • Learn techniques to hold your team accountable and to better know your customer – Service Drive Relationship Management 101
  • Process examples of how to implement a Holistic Vehicle-Needs Presentation. These are the steps to ensure “Every Customer, Every Time” actually happens
  • Acquire “Active Follow Up” skills that will make customers your advocates
Presenter
John Fairchild
High Performance
Fixed Operations Coach
Fairchild Automotive Solutions LLC

Presenter

John Fairchild has had a lifelong passion with cars and has been working in the Auto Parts and Repair Industry since 1980 at the age of 15.

John has held just about every position in a Dealership; from cleanup to General Manager.

John Fairchild has over 35 Years Automotive Fixed Operations Management and Consulting experience and has come upon an inevitable conclusion; customers in the marketplace are starving for professional attention anywhere you go!