5 Keys to Retaining Top Performing Service Advisers

On-Demand until 11/2017

Learn ways to recruit top Service Advisers and keep them from leaving your dealership! FREE

Moderator:
Dave Versical
Editor
Fixed Ops Journal

Webinar Summary

Most dealers use a similar recruiting technique when hiring service advisers. They hire service team members, train them on the DMS then throw them on the service drive, with very few goals and little motivation to do well.  This webinar will address 5 key areas that you must focus on and develop a process for when hiring and retaining new service advisers:  effective recruiting, proper job description, training, compensation that motivates and accountability. Start implementing these essentials in your service operations to recruit and retain top performers!

Attend this webinar to learn:

  • The job description that attracts the best Service Adviser candidates
  • 11 key skills every Adviser must develop to become a top performer in service
  • Compensation plans that motivate Advisers to achieve higher CSI and provide excellent customer experiences … and prevent them from being recruited by someone else!
  • Why failure to properly train your service advisers results in higher turnover and can cost an average dealer about $144K a year in lost customer pay gross profits PER ADVISER

Attend this webinar and learn how to hang on to your top service advisers!

Presenter
Don Reed
CEO
DealerPRO Training

Presenter

Don Reed, CEO of DealerPRO Training, has worked with hundreds of dealerships and dealer groups across the U.S., Canada and the U.K. teaching them how to increase profits in fixed operations. Don has conducted NADA webinars, NADA Convention workshops and programs for NADA 20 Groups, state/local dealer associations, the Canadian Auto Dealers Association, RVDA, GM, Chrysler, Nissan, and Subaru. DealerPRO Training is the largest performance-based fixed operations training organization in North America.