F&I TIP

Delegate compliance duties to a select few

To ensure your dealership remains legally compliant, appoint a select group of compliance staffers, advises Karen Rowe, finance director at Elk Grove Toyota in Elk Grove, Calif. Having seven trained compliance staffers handle that part of the transaction, rather than all 40 employees taking on compliance, is the best way to go, she says. "If you do it right, and you're fair to the customers, you're going to have continued success."

Have a good F&I tip to share? Email Hannah Lutz at hlutz@crain.com
Tags:

0

Shares

ATTENTION COMMENTERS: Over the last few months, Automotive News has monitored a significant increase in the number of personal attacks and abusive comments on our site. We encourage our readers to voice their opinions and argue their points. We expect disagreement. We do not expect our readers to turn on each other. We will be aggressively deleting all comments that personally attack another poster, or an article author, even if the comment is otherwise a well-argued observation. If we see repeated behavior, we will ban the commenter. Please help us maintain a civil level of discourse.

Newsletters