Read the August issue of Fixed Ops Journal, the parts,
service and collision magazine from Automotive News.

If dealers don't weigh in, they can't gripe

Jim Henry is a special correspondent for Automotive News.

Dealers have a chance right now to weigh in on what they like and don’t like about their lenders, and they shouldn’t miss the opportunity.

The survey period for the J.D. Power U.S. Dealer Financing Satisfaction Study is at about the halfway point. Questionnaires went out via mail and email on March 1 and will be in the field through April. This year’s results should be published July 27.

In practice, F&I managers and general managers usually fill out this particular survey, although officially the surveys are aimed at dealer principals.

Dealers’ satisfaction with prime and nonprime retail loans is measured across three categories: finance provider offering, application and approval process, and sales representative relationship. For retail leasing, the survey adds to those categories “vehicle return process.” There’s also a section on floorplanning.

Last year’s survey generated 3,037 responses. That’s a decent sample size, but there were 18,000 U.S. dealerships as of Jan. 1, according to the Automotive News Data Center.

Dealerships that don’t fill out the survey shouldn’t complain about the results.

You can reach Jim Henry at

ATTENTION COMMENTERS: Automotive News has monitored a significant increase in the number of personal attacks and abusive comments on our site. We encourage our readers to voice their opinions and argue their points. We expect disagreement. We do not expect our readers to turn on each other. We will be aggressively deleting all comments that personally attack another poster, or an article author, even if the comment is otherwise a well-argued observation. If we see repeated behavior, we will ban the commenter. Please help us maintain a civil level of discourse.

Email Newsletters
  • General newsletters
  • (Weekdays)
  • (Mondays)
  • (As needed)
  • Video newscasts
  • (Weekdays)
  • (Weekdays)
  • (Saturdays)
  • Special interest newsletters
  • (Thursdays)
  • (Tuesdays)
  • (Monthly)
  • (Monthly)
  • (Wednesdays)
  • (Bimonthly)
  • Special reports
  • (As needed)
  • (As needed)
  • Communication preferences
  • You can unsubscribe at any time through links in these emails. For more information, see our Privacy Policy.