Didn't Cadillac learn anything from Ford's botched launch of the Lincoln MKZ last year?
EDITORIAL

Lesson not learned

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Didn't Cadillac learn anything from the botched launch of the Lincoln MKZ last year?

Logistical snags and prolonged quality inspections at General Motors' Arlington, Texas, plant led to delays of a month or more between when the redesigned 2015 Cadillac Escalades roll off the line and when they arrive at dealerships. That has led some frustrated buyers to walk.

The Escalade launch has duplicated what was the most badly managed part of the MKZ's launch: dealer communications. By keeping dealers in the dark as to the status of cars, first Lincoln and now Cadillac made its dealers look silly in the eyes of luxury retail customers.

In an age of instant communication and transparency, leaving dealers out of the loop is a quality glitch as bad as a balky steering column.

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