Dealer Daniel Hodges: 'We are so different now'

June 16, 2014 - 12:01 am ET
A shift to no-haggle pricing has sparked a cultural overhaul at the Duval family of dealerships in Jacksonville, part of the Scott-McRae Group. The purchase time is shorter. The stores have no general managers. And Sunday is a day off. One of many payoffs: happier customers.

Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.

Or submit an online comment below. (Terms and Conditions)