Dealer Daniel Hodges: 'We are so different now'

June 16, 2014 - 12:01 am ET
A shift to no-haggle pricing has sparked a cultural overhaul at the Duval family of dealerships in Jacksonville, part of the Scott-McRae Group. The purchase time is shorter. The stores have no general managers. And Sunday is a day off. One of many payoffs: happier customers.
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