Product tips, Gen Y, Ally were hot topics in 2012
The 10 most-read finance and insurance stories in Automotive News this year were heavy with practical information for frontline F&I managers.
How-to features ranged from tips for selling service contracts and tire-and-wheel plans to how to outsmart consumers using smartphones in the F&I office to compare deals.
News stories, such as one about an FTC accusation of privacy breach at a dealership and another about Chrysler seeking bids for a preferred lender to succeed Ally, also were a draw.
One story, "U.S. suggests Ally breakup, wants GM to buy captive finance unit," didn't pan out, although it would have been important for dealers if it had. It turned out months later that GM bought Ally's overseas operations but left the former GMAC's U.S. operation independent.
A feature on how Gen Y could shake up the F&I model also scored big this year.
Here are the top 10 F&I headlines for 2012, with links to the full stories:
4. "5 ways to outsmart customers' smartphones" (March 14)
You can reach Jim Henry at firstname.lastname@example.org.