The Warranty Group Expands Call Center Operations
CHICAGO, Illinois – The Warranty Group today announced the opening of a new call center facility in Champaign, Illinois. The building was opened in July of this year as the company continues to increase its operating staff.
“The Champaign call center was opened to accommodate the additional call volumes our company is experiencing from our continued growth and to provide redundancy within our other operating centers for business continuity purposes,” said Tom Warsop, chief executive officer. “After looking at several other locations, we chose Champaign because of its proximity to our headquarter location, its positive business environment and diverse workforce population,” Mr. Warsop said.
The newly opened property, managed by Fox Development Corporation, is equipped to handle both inbound and outbound call center activities. As the company continues to expand its business, the facility can accommodate nearly 200 work stations. The Champaign facility also provides The Warranty Group with disaster recovery capabilities, ensuring continued exceptional service to customers should a disruption ever occur at its primary facility in Chicago.
"We are excited to be part of the Champaign community both now and for years to come,” said Pam Gruszka, vice president of human resources. “We are actively recruiting positions and look forward to providing opportunities at The Warranty Group as our company continues to grow.”
Members of The Warranty Group management team and the Champaign County Chamber of Commerce will be hosting a ribbon-cutting ceremony at the new facility on Wednesday, November 14, 2012.
About The Warranty Group: The Warranty Group is a leading, global provider of service contracts and related benefits with operations in over 30 countries with 1900 employees. With underwriting, claims administration, compliance and marketing expertise, The Warranty Group is a single-source solution for manufacturers and retailers of consumer goods including automobiles, appliances and electronics, as well as specialty insurance product and service solutions for financial institutions. For more information, visit www.thewarrantygroup.com.