Hilliard, Ohio Nov. 9, 2012 – Based on survey of its Hilliard associates, BMW Group Financial Services Regional Service Center has been named one of the top five Columbus Business First’s Best Places to Work in Central Ohio.
“This award truly encompasses and rewards the spirit of our organization at all of our locations,” said Ed Robinson, BMW Group Financial Services President and CEO. “While we strive to provide our associates with a positive work environment, this award is more than simply a recognition of physical elements or reward/recognition systems; it speaks to an environment of inclusion and work/life balance that each one of our associates contributes to on a daily basis.
“Our management team understands that having an atmosphere and culture where associates enjoy contributing every day results in a positive environment and therefore creates good experiences for our associates and our customers.”
Columbus Business First retained Quantam Workplace to conduct the 30-question survey of company associates, with firms ranked against others of similar size. BMW Group Financial Services 800 Ohio associates represented the business against other large companies in the area.
“Next year will be our 20th here and we have worked steadily during these past two decades to create a more enjoyable atmosphere than the average workplace,” explained Wayne Orchowski, BMW Group Financial Services COO. “One of the BMW Group basic principles states: ‘People make companies. Our associates are the strongest factor in our success. We understand the importance of treating everyone here as more than just employees – we are all part of a family. This kind of atmosphere produces both more satisfied associates as well as ones which perform better, so it is a ‘win, win’ for everyone.
“And this positive environment creates good things for our customers, as shown by the 27 J.D. Power & Associates awards – including two in 2012 – we have won for excellent service, as determined by our dealer customers.”
The company just opened an on-site 2,036-square-foot health center, including laboratory, staffed with a nurse practitioner and medical assistant for covered associates and their families. This joins other on-site benefits like the Body Shop, a fitness center, and the Pit Stop, a break room filled with video games, computers offering personal online access, magazines and recliners, as well as areas with a pool and Ping-Pong tables to allow associates to “get away” from their work space when on break.
Facilities like these, as well as the spirit engendered by the relaxed open-work environment result in a mixture of English, Spanish and French phrases and conversations being heard throughout the building (the Hilliard operation services business throughout the Americas).
“We try to create and maintain a work environment where associates enjoy coming to work every day and contributing to our success, added Orchowski.”
About BMW Group Financial Services
BMW Group Financial Services was established in the U.S. in 1992 to support the sales and marketing of BMW products. Since then, the Group has expanded to provide service to markets in multiple countries and continues to evolve beyond its role as a captive finance unit.
BMW Group Financial Services offers a wide range of leasing, retail and commercial financing and banking products tailored to meet the needs of the BMW customer. The Group also provides financing to BMW dealers for expanding dealership capabilities and enhancing overall operations. With more than $34 billion in serviced assets and 1,000,000 automotive lending customers across the U.S., Canada and Mexico, BMW Group Financial Services finances almost three-quarters of the BMWs sold or leased in North America. BMW Group Financial Services employs more than 800 people, including consultants and temporary workers, most of whom are located in the Hilliard, Ohio Regional Service Center which serves the U.S., Canada and Mexico.
In 2001, the MINI Financial Services division was established to provide support for the brand’s dealer and customer networks by offering various financing and leasing options. Alphera Financial Services was established in 2006 to provide financial services to dealers who are not part of the BMW and MINI networks.
BMW Group Financial Services also offers credit card products through its subsidiary, the BMW Bank of North America. up2drive.com is a division of BMW Bank of North America, a wholly-owned subsidiary of BMW Financial Services NA, LLC. BMW Insurance Agency, Inc., a property and casualty producer, is also part of BMW Group Financial Services.