GM's Boler-Davis: Be the 'best' in customer care

August 16, 2012 - 12:01 am ET
Alicia Boler-Davis has been charged with designing a system to make General Motors tops in customer service -- not just among automakers, but for all industries. She says one way to get there is to ensure GM customers understand how their vehicles work -- from “routine” buttons to advanced infotainment systems. The 18-year GM veteran and engineer by training this year took charge of the company's global quality and U.S. customer experience efforts.
Comment on this article 
Email Article
Share on Facebook
Share on LinkedIn
Share on Twitter

Take our video survey  |  Video problems?  |  Contact Us

Comment on this article 
Email Article
Share on Facebook
Share on LinkedIn
Share on Twitter
Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.

Or submit an online comment below. (Terms and Conditions)


Other Video


Entire contents © 2014 Crain Communications, Inc.