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2011 ALL-STAR: SERVICE AND PARTS

FLETCHER DAVIDSON, Group vice president, Toyota Customer Services, Toyota Motor Sales U.S.A. Inc.

 
 
 
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Immediately following the March 11 earthquake in Japan, Davidson led a quick-response team that moved logistical mountains to ensure a smooth flow of repair parts to U.S. dealers. For example, if a customer's car was stranded in a service drive, Toyota's inventory software could automatically fast-track that part order. Davidson, 64, even air-freighted parts from Japan when necessary. It was damage control at its finest.

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