Holiday Special: Subscribe for $1.52/week.

New rules for recalls?

After a slow initial response, Toyota may have set a new standard for taking care of customers and dealers affected by its multiple recalls.

Free loaner cars. No-strings checks to dealerships. Reimbursing floorplan expense. Will that change the rules for other automakers?

Perhaps - to a point.

Automakers now may be quicker to pull the recall trigger on safety-related concerns. No doubt, their dealers and showroom customers will want the same perks that Toyota's got. From a reputation perspective, competitors would be smart to take the generous approach.

Still, Toyota's pockets remain deep. It will be a lot tougher for a perpetual money-loser - or a manufacturer that still owes billions to debt holders - to justify the same payments.



ATTENTION COMMENTERS: Over the last few months, Automotive News has monitored a significant increase in the number of personal attacks and abusive comments on our site. We encourage our readers to voice their opinions and argue their points. We expect disagreement. We do not expect our readers to turn on each other. We will be aggressively deleting all comments that personally attack another poster, or an article author, even if the comment is otherwise a well-argued observation. If we see repeated behavior, we will ban the commenter. Please help us maintain a civil level of discourse.