GM, Chrysler to face Senate scrutiny on dealers


Perhaps it is just me, but I seem to see the gap in communication between manufacturer and dealer widening rather than being bridged. I want to say here and now, that is one of the underlying issues to this whole fiasco. This is an issue the "task force" will never see due to their view from within the manufacturers backside with their government beer goggles on. Having worked with Honda, Toyota and Lexus in my career, I will say that this must be the missing link. Although they do not kow tow to their dealer body, they do listen, and more importantly respond to their dealer body. They also respect those that have put their personal wealth, health and well being on the line for their product. Respect, response, communitcate. There it is GM. The formula for you to succeed. This adversarial relationship between GM and it's Dealers must stop. No one is going to succeed without Dealers, salespeople, porters, title clerks, office managers etc. Embrace them now, they and only they, are the key to your success. No matter how many billions the government pours into your coffers, New GM, Old GM, whatever. Nothing, and I mean nothing matters here until a car is sold to a consumer. As a GM of a dealership for many years I professed to my sales managers that always wanted to fire salespeople " the best employees available are the one's we already have" train them, teach them. I would like to give you the same advice Mr. LaNeve, love the one you are with, they are a great bunch willing to put their family name and personal fortunes on the line for you and your product. Embrace them, treat them with respect. They deserve it. On another note, to all of those that have been responsible for the communication from GM the past couple of days, don't apply for the Diplomat to Iraq, Iran, or Korea job please.



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