The 2,000th Buick dealer has tied into Buick Motor Divisionís Dealer Communication System (DCS), an electronic mail system linking computer terminals at the dealerships with factory computer systems.
The DCS allows a dealer to: Place new car orders directly into Buickís national order bank; to change or receive acknowledgement of changes to orders, and quickly process warranty claims. Using DCS, the dealer can check the status of customer orders as they progress through the production cycle.
Dealers participating in the DCS system represent 90 percent of Buickís volume related to new-car ordering, delivery reporting and warranty-claims processing, the division said.
Since the introduction of the system to dealers in May, 1980, more than 3,000 dealership employees have been trained in DCS operations, Buick said.