Deputy chief executive director Francois Hinfray hopes that the website will supply dealers with spare parts and accessories faster than before and that it will optimize the group's internal documentation and ordering system. Renaultp@rts will also ease the integration of new service partners and increase the dealers' spare parts sales, backers say. The Renault board also hopes that the improved service quality will strengthen the brand's image.
Hinfray said Renaultp@rts is the first web site by a European automaker to enable dealers to identify spare parts, order them and check their availability online. This helps Renault comply with new EU regulations on making technical documentation freely accessible to independent repairers.
Juergen Gnau, who runs a Renault dealer outlet of the same name in Marburg and Giessen, was one of the dealers who tested Renaultp@rts. His verdict: the system makes the work significantly easier. Now one can find out quickly if and when a specific part is available. However, he said that the system still suffers from "childhood illnesses." These are supposed to be eliminated by the beginning of 2004.