Jim Henry

E-Mail: autonews@crain.com

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Recent articles
Dealer reserve blasted in ads; NADA just sees 'a rehash'
12:01 am U.S. ET | July 21
A Florida credit union is describing dealer reserve as an unfair trade practice most consumers don't know about, in an advertising and social media campaign called "Expos ...


Credit union scraps ad campaign slamming rate markup
12:01 am U.S. ET | July 16 | UPDATED: 7/17/14 5:09 pm ET - corrected
A Florida credit union is canceling an advertising and social media campaign that hit at a retail industry sore spot -- dealer reserve. ...


Credit union ads highlight misperceptions of dealer reserve
12:01 am U.S. ET | July 16
A Florida credit union's ad campaign beating up dealers and auto lenders for “rate markups” is hard to look at, but dealers and lenders should check it out to ...


Chase, Wells Fargo ease auto loan growth
12:01 am U.S. ET | July 16
Two of the biggest banks in auto lending are growing their loan business but at a slower pace. ...


CFPB scrutiny could force fixed F&I prices
12:01 am U.S. ET | July 16
The Consumer Financial Protection Bureau is sending signals it may be interested in scrutinizing the value of F&I products purchased by consumers, relative to the cost of ...


Dealer: Customers judge a service contract by its cover
12:01 am U.S. ET | July 14
For auto retailers, having factory-backed finance and insurance products to sell sometimes makes all the difference. ...


Why buy-here, pay-here is losing some turf
12:01 am U.S. ET | July 9
More consumers are passing up offers from buy-here, pay-here stores in favor of cheap financing by some franchised new-car dealerships, one giant used-car retailer says. ...


Chrysler Group's lease rate rises; Dodge Double-Up builds traffic
12:01 am U.S. ET | July 9
Chrysler Group's lease penetration rose sharply in June, the company said, as the innovative Dodge Double-Up short-term lease program passed its halfway point. ...


Dealers are responding well to flat fees, BMO Harris says
12:01 am U.S. ET | July 9
BMO Harris Bank in Chicago says its ties with dealers haven’t suffered since it switched from dealer reserve to a flat fee to compensate dealerships for arranging a ...


Car loans are riskier, but problems aren't rising, regulator reports
12:01 am U.S. ET | July 9
The Office of the Comptroller of Currency fretted in a recent report that hotter competition is driving auto lenders to accept more risk in terms of lower approval standa ...


Loan application blasts could be a blow to dealers
12:01 am U.S. ET | July 9
Technology makes it easy for finance and insurance managers to blast credit applications across a wide spectrum of lenders, called shotgunning, rather than matching the r ...


Don't do much leasing? Better bone up
12:01 am U.S. ET | July 2
Leasing's not just for luxury brands anymore. It's spreading to mass-market brands too, experts say. ...


Dealer-backed laws limit captives' power to compel sales of branded F&I products
12:01 am U.S. ET | July 2
Several states have adopted laws that limit the power of automakers' captive finance companies and preferred lenders to compel dealerships to sell F&I products backed by ...


Courting F&I business: A primer for lenders
12:01 am U.S. ET | July 2
What do F&I managers really want from auto lenders? Availability, for one thing, says F&I veteran Sarah Richard Denton. ...


Hyundai Capital offers free credit scores
12:01 am U.S. ET | July 2
Hyundai Capital America has begun rolling out a program to offer customers free access to their FICO credit scores, starting with Hyundai and Kia buyers who get their loa ...


CFPB promises clarity on discrimination; NADA skeptical
12:01 am U.S. ET | June 25 | UPDATED: 6/27/14 9:48 pm ET - corrected
The Consumer Financial Protection Bureau has promised to provide members of Congress with a white paper later this summer that will explain in more detail how it detects ...


Ally moves closer to independence, cheaper money
12:01 am U.S. ET | June 25
Ally Financial will move one step closer toward independence from government ownership next month when two of its three remaining board members nominated by the U.S. Trea ...


Why it's time to put F&I online
12:01 am U.S. ET | June 25
It's common practice at many dealerships to keep F&I products under wraps until customers are in the last stages of a car purchase. But is it wise? Executives from auto s ...


Who makes irrational loans? Not Me
12:01 am U.S. ET | June 18
Are the gremlins at it again in auto loans? Maybe they're to blame for so-called irrational competition, presumably the result of lenders making unprofitable loans to gai ...


The case for selling service contracts well after a new-vehicle purchase
12:01 am U.S. ET | June 18
Dealerships really ought to pitch extended service contracts to customers who didn't buy at the time of purchase, says Ken Murer, founder of Automotive Product Consultant ...


Lenders: Battle for auto loans heating up
12:01 am U.S. ET | June 18
Wall Street analysts fret about the growth in subprime auto lending and the inherent risks of consumer defaults. But the superprime and prime segments are heating up, too ...


SunTrust expands auto lending westward
12:01 am U.S. ET | June 18
SunTrust Banks is expanding its auto-dealer financial services to Dallas, Chicago and Boston, outside its traditional footprint in the Southeast and Mid-Atlantic regions. ...


U.S. House action on CFPB is symbolic
12:01 am U.S. ET | June 11
The auto finance industry, auto dealers, and their mostly Republican allies in Congress continue to make it clear they don’t like the Consumer Financial Protection ...


Ding-and-dent products gain from leasing, bundling
12:01 am U.S. ET | June 11
Sales of so-called ding-and-dent products have increased at some dealerships, benefiting from two unrelated trends: the rise of leasing and wider use of short menus in th ...


U.S. House bills would constrain CFPB
12:01 am U.S. ET | June 11
The Republican Party-dominated U.S. House of Representatives, with the encouragement of lobbyists for dealers and automotive lenders, has taken steps to constrain the Con ...


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Fewer bosses, Disney savvy, $2 idea lift stores

Fewer bosses, Disney savvy, $2 idea lift stores

A Chrysler Group dealership chain is stripping away layers of management to sell cars faster. A Chevrolet-Cadillac store is enchanting customers through Disney training. Mon., July 21
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