Jamie LaReau

Retail / F&I Reporter

Address: 1155 Gratiot Ave.
48207-2997 Detroit
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Phone: 313-446-1637
E-Mail: jlareau@crain.com

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Recent articles
Great product isn't the only ingredient for making happy customers
3:48 pm U.S. ET | Nov. 14
Sure, product is very important, but consider that most vehicles on the market look good and have comparable quality within their segments. ...

Mercedes, Mini top J.D. Power sales satisfaction rankings
1:00 pm U.S. ET | Nov. 13
Mercedes-Benz ranked highest in sales satisfaction among luxury brands in the J.D. Power 2014 U.S. Sales Satisfaction Index Study released today. ...

Bundlers beware: 1-price packaging pitfalls
12:01 am U.S. ET | Nov. 10
Dealer David Kelleher is such a fan of product bundling, he looks for it in everything he buys. ...

AutoNation's Jackson: Hot sales years ahead Jamie LaReau
12:01 am U.S. ET | Nov. 10
U.S. light-vehicle sales will continue in the high 16 million to low 17 million range for the next "several years," AutoNation Inc. CEO Mike Jackson told the Detroit Econ ...

Pull customers ahead to lift loyalty
12:01 am U.S. ET | Nov. 10
A new study has found that reducing the customer's time in the vehicle can play a major role in building loyalty: The longer a customer owns a vehicle, the less likely th ...

What the rich and single drive these days
12:01 am U.S. ET | Nov. 9
Apparently, sleek product redesign and TV spots featuring handsome movie star Matthew McConaughey are resonating among some wealthy singletons. Or something? ...

Poorly handled recalls are a 'black eye' for the industry, Jackson says
4:48 pm U.S. ET | Nov. 6
Mounting recalls this year are a “black eye” for the auto industry, AutoNation CEO Mike Jackson said today. ...

Longer vehicle ownership might mean less loyalty, study says
2:51 pm U.S. ET | Nov. 5
The longer a customer owns a vehicle, the less likely he or she is to buy that same brand again, an Experian Automotive study found. ...

How Lithia plans to pump up profits on its used-car sales
12:01 am U.S. ET | Nov. 3
Lithia Motors Inc. CEO Bryan DeBoer will launch more training at the dealership group's stores on how to procure used cars that will sell for a fat profit, as he seeks to ...

Public retailers say recall will boost business
12:01 am U.S. ET | Nov. 3
Public retail groups are grappling with how to handle the recall of millions of used cars with faulty airbags. ...

Hidden cameras save dealership thousands
12:01 am U.S. ET | Nov. 3
Service Manager Jeff Sterry spends next to nothing to repair damages that customers say his shop caused to their cars. That's because, despite the customers' claims, his ...

Lithia will continue rapid acquisition pace after DCH
9:08 am U.S. ET | Oct. 30 | UPDATED: 10/30/14 2:32 pm ET - new story
Lithia Motors will continue its rapid pace of acquisitions over the next year despite just closing a huge deal to buy DCH Auto Group, executives said today. ...

Penske Automotive eyes more growth overseas, retail truck stores
10:04 am U.S. ET | Oct. 29 | UPDATED: 10/29/14 4:21 pm ET - new story
Penske Automotive wants to grow by snapping up more car dealerships overseas and buying other businesses, such as heavy-duty retail truck stores. ...

Why the XC90 can't come soon enough for Volvo dealers
12:24 pm U.S. ET | Oct. 28
Some Volvo dealers are expecting the brand’s image to blossom this spring with the arrival of its redesigned flagship crossover. And they can’t wait to see wh ...

Group 1 slows acquisitions
12:01 am U.S. ET | Oct. 27
Group 1 Automotive Inc., put off by high prices for dealerships and unacceptable returns, will slow its acquisition pace in the near term. ...

Group 1 slows acquisition pace
1:03 pm U.S. ET | Oct. 23
Put off by high prices for dealerships and unacceptable returns, Group 1 Automotive will slow its acquisition pace in the near term, CEO Earl Hesterberg said today. ...

Gen Y guru entertains, informs
4:23 pm U.S. ET | Oct. 21
Who knew that demographics could be so funny? ...

How to attract, hire and keep college grads
12:01 am U.S. ET | Oct. 15
Dealers increasingly want to hire college grads, believing they bring a high level of professionalism and the drive to succeed. But getting college graduates to consider ...

Getting past the industry's negative image
12:01 am U.S. ET | Oct. 15
If auto dealers want to hire more college graduates, experts say, they must overcome a variety of negative perceptions: long and odd hours, inconsistent paychecks and wor ...

Lithia predicts Q3 net income gain despite lower used-car profits
2:19 pm U.S. ET | Oct. 13 | UPDATED: 10/13/14 4:20 pm ET - adds stock close
Lithia Motors expects to report a gain in third-quarter unadjusted net income, boosted by improved new-vehicle sales, service and parts business and F&I revenue, it said ...

What, me worry? Hendrick says deal-hungry Buffett won't keep him from buying
12:01 am U.S. ET | Oct. 13
Car dealer Rick Hendrick has a message for auto retailers looking to sell their family business: He's still buying. ...

Dealers turn to governments for incentives
12:01 am U.S. ET | Oct. 13
A small but growing number of dealerships are obtaining tax breaks or government funds in connection with their facility improvements. ...

$4 billion deal? A win all around, experts say
12:01 am U.S. ET | Oct. 6
Experts in dealership buy-sells estimate Warren Buffett's Berkshire Hathaway Inc. paid $4 billion for Van Tuyl Group. ...

Buffett opens door for more outsiders
12:01 am U.S. ET | Oct. 6
Billionaire Warren Buffett is paving the way for more outside investors to buy large dealership groups, experts said. ...

Lithia completes purchase of DCH Auto Group
5:48 pm U.S. ET | Oct. 1
Lithia Motors said it completed the purchase of DCH Auto Group, one of the largest buy-sell deals between dealership groups in recent history. ...

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How 3 dealerships are connecting with tech-savvy shoppers

How 3 dealerships are connecting with tech-savvy shoppers

Three dealers have found ways to forge bonds with car shoppers who are short on time and long on Web smarts. A Honda store has mobilized a young sales team hired from Starbucks and Best Buy. Mon., November 17
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