David Barkholz

Information Technology and Labor Reporter

Address: 1155 Gratiot Ave.
48207-2997 Detroit, Mich.
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Phone: 313-446-6047
E-Mail: dbarkholz@crain.com

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Recent articles
2 DMS newcomers fight the odds for customers
12:01 am U.S. ET | Jan. 26
Two relative newcomers to dealer management system software are trying to get traction in an industry dominated by well-established giants CDK Global and Reynolds and Rey ...


CDK warns of security threat to its older DMS
12:01 am U.S. ET | Jan. 26
Dealerships using an older type of dealer management software from CDK Global have been advised by the company to buy a more advanced system because of a data-security th ...


GM seeks speedy customer feedback
12:01 am U.S. ET | Jan. 26
General Motors has launched a customer-satisfaction survey that combines a short-form questionnaire with a space for shopper comments. ...


Social isn't selling cars, Acura chief says
12:01 am U.S. ET | Jan. 25
The promise of social media helping dealers to sell cars has yet to be realized, says Mike Accavitti, Acura division general manager. ...


Many auto brands pass on Super Bowl ads
12:01 am U.S. ET | Jan. 24
The Super Bowl has lost its allure this year for some auto brands that have used the big game to launch new products, choosing instead to use their ad budgets elsewhere. ...


Reputation.com managing online reputation for Ford dealers
6:52 pm U.S. ET | Jan. 24
Ford dealers have a new vendor for managing their reputation management and an opportunity, perhaps as early as this summer, to get discounted prices for customer relatio ...


Dealers prying payments from some lenders
2:00 pm U.S. ET | Jan. 23
Dealers are still seeing big differences in how quickly lenders pay them on contracts in transit, despite awareness and technology campaigns aimed at speeding payments to ...


Third-party auto shopping sites say don't count us out
8:15 pm U.S. ET | Jan. 22
Third-party shopping sites are far from an endangered species, despite AutoNation's much-publicized effort to reduce reliance on those sites by building its own online pr ...


GM seeks fast customer feedback
9:22 pm U.S. ET | Jan. 22
General Motors has launched a customer-satisfaction survey that combines a short-form questionnaire with a space for shopper comments. ...


CDK warns of security threat to its older DMS
6:23 pm U.S. ET | Jan. 22
Dealerships using an older type of dealer management software from CDK Global have been advised by the company to buy a more advanced system because of a data-security th ...


Newcomers enter dealer software fray
6:22 pm U.S. ET | Jan. 22
Two relative newcomers to dealer management system software -- Advent Resources and Dominion Dealer Solutions -- are trying to get traction in an industry dominated by w ...


After decades of store confinement, the F&I office is inching digital
12:00 pm U.S. ET | Jan. 22
Lou Bregou, a director of operations at Driver's Village in Cicero, N.Y., says he has embraced putting financing tools on the dealership group's e-commerce website. ...


How to get online shoppers to stay put?
12:01 am U.S. ET | Jan. 19
As dealers rethink online operations, they often return to a common goal: Find ways to keep shoppers on their websites longer. And well they should, said A.J. ...


In-store experience lacks online efficiency, panelists say
5:06 pm U.S. ET | Jan. 14 | UPDATED: 1/14/15 9:16 pm ET
Car shoppers want a buying experience as efficient in the showroom as it is online -- and dealers are getting that message, a panel of marketing executives said Wednesday ...


Volvo sees two new sedans helping it rebuild U.S. sales
5:14 pm U.S. ET | Jan. 12
Volvo debuted two new sedans today: its Chinese-made S60 Inscription and S60 Cross Country. ...


Dealertrack will pull DMS in Canada
12:01 am U.S. ET | Jan. 12
Dealertrack Technologies has decided to stop selling dealer management systems to dealers in Canada, forcing its current 130 dealer customers to find alternative vendors. ...


Cleveland Honda dealers blaze trail with regional ad tactics
12:01 am U.S. ET | Jan. 12
Northern Ohio Honda Dealers have set upon a new way of getting the word out. ...


The UAW's big pay challenge
12:01 am U.S. ET | Dec. 22
UAW President Dennis Williams said longtime auto workers deserve a wage increase after going without one for nearly a decade. ...


AutoTrader adds dealer reviews
12:01 am U.S. ET | Dec. 22
Bowing to the popularity of dealer reviews, AutoTrader.com will add those reviews to its website after long resisting them. ...


Dealertrack expands beyond U.S. with acquisition of German software provider
11:54 am U.S. ET | Dec. 18
Dealer software giant Dealertrack Technologies is expanding beyond North America with the acquisition of incadea, a dealer software provider based in Germany. ...


After decades of store confinement, the F&I office is inching digital
12:01 am U.S. ET | Dec. 17 | UPDATED: 12/8/14 11:51 am ET - correction
Lou Bregou, a director of operations at Driver's Village in Cicero, N.Y., says he has embraced putting financing tools on the dealership group's e-commerce website. ...


AutoTrader.com joins rivals in offering dealership reviews
11:37 am U.S. ET | Dec. 16 | UPDATED: 12/16/14 12:34 pm ET - adds link
AutoTrader is adding dealer reviews to its website after long resisting them. The giant vehicle shopping site has agreed to post consumer reviews of dealerships collected ...


UAW's Williams eyes Detroit 3 wage boost, downplays strike threat
12:51 pm U.S. ET | Dec. 15
UAW President Dennis Williams said today that 2015 contract negotiations with the Detroit 3 must address a wage increase for long-time autoworkers and efforts to move new ...


Where are the GM program vehicles?
12:01 am U.S. ET | Dec. 15
The flow of retired rental vehicles that General Motors normally sells at auction to its dealers has slowed to a trickle since mid-November, dealers say. ...


UAW will propose works council at VW after partial recognition
12:14 pm U.S. ET | Dec. 9
The UAW said it will propose a German-style works council for Volkswagen’s plant in Chattanooga and continue its push for collective bargaining for members there fo ...


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Ryan Hunter-Reay races to Indy 500 winner’s circle

Ryan Hunter-Reay races to Indy 500 winner’s circle

BorgWarner’s video montage highlighting 2014 Indianapolis 500 winner Ryan Hunter-Reay. Thu., January 15
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