David Barkholz

Information Technology and Labor Reporter

Address: 1155 Gratiot Ave.
48207-2997 Detroit, Mich.
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Phone: 313-446-6047
E-Mail: dbarkholz@crain.com

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Recent articles
TrueCar's new pitch: Factory coupons for shoppers
12:01 am U.S. ET | Feb. 23
TrueCar Inc. spent the past two years rebuilding relations with dealers. Now the vehicle-shopping site is turning its attention to automakers to boost sales. ...


Did Subaru store falsify customer surveys?
12:01 am U.S. ET | Feb. 16
If the allegations prove true, employees at South Coast Subaru went rogue in their efforts to boost customer satisfaction scores. But the tale is about far more than one ...


Hyundai, VW add dealer website options
12:01 am U.S. ET | Feb. 16
Dealerships of Hyundai Motor America and Volkswagen of America have new choices for vendors to host their websites. ...


As Hispanics buy more cars, stores add videos in Spanish
12:01 am U.S. ET | Feb. 16
Eighteen months ago, Coast Nissan in San Luis Obispo, Calif., introduced Spanish-language videos with each car posted online. ...


Big data could ease dealer, lead site tension
12:01 am U.S. ET | Feb. 9
Dealers and third-party shopping sites have had at times a rocky relationship. Dealers are looking for proof of the return those sites provide for the rising monthly subs ...


Ford opts to dial up radio service spots
6:00 pm U.S. ET | Feb. 6
Ford passed on a TV commercial during the Super Bowl, but it did broadcast commercials during the big game -- on radio -- to pitch service at its dealerships. ...


UAW will create $354.5 million VEBA for staff retirees to settle suit
1:02 pm U.S. ET | Feb. 6 | UPDATED: 2/6/15 2:11 pm ET
The UAW agreed to pay $354.5 million to create an independent retiree health care trust that will be similar to those established for retired auto workers at the Detroit ...


Ford's new 1,550 workers for F-150 output pushes 300-500 to top-tier wages
12:01 am U.S. ET | Feb. 4 | UPDATED: 2/4/15 4:01 pm ET - adds Williams statement
Ford is adding 1,550 hourly employees in the first quarter to increase output of its aluminum-bodied F-150 pickup. The hires will cause between 300 and 500 UAW members ea ...


Inspired technology keeps dealer complacency at bay
12:01 am U.S. ET | Feb. 2
The four biggest software providers at the exhibition -- Cox, Reynolds and Reynolds, CDK Global and Dealertrack Technologies -- reported being busy with demos and custome ...


Retailers spur DealerSocket to buy Web company
12:01 am U.S. ET | Feb. 2
DealerSocket, a leading provider of customer relationship management software to dealers, bought website company DealerFire last month because customers wanted web servic ...


Final 4 vie for FordDirect software deal
12:01 am U.S. ET | Feb. 2
Ford Motor Co.'s 3,200 U.S. dealerships may buy customer relationship management software at a discount beginning in the third quarter from the winner of four finalist ve ...


Ford offers Canadian dealers DMS help
12:01 am U.S. ET | Feb. 2
Ford Motor Co. is offering help to its dealers in Canada potentially left in the lurch by Dealertrack Technologies' recent decision to discontinue selling its dealer mana ...


3rd-party sites: Others' digital efforts no threat
12:01 am U.S. ET | Feb. 2
Third-party shopping sites are far from an endangered species, despite AutoNation's much-publicized effort to reduce reliance on those sites by building its own online pr ...


2 DMS newcomers fight the odds for customers
12:01 am U.S. ET | Jan. 26
Two relative newcomers to dealer management system software are trying to get traction in an industry dominated by well-established giants CDK Global and Reynolds and Rey ...


CDK warns of security threat to its older DMS
12:01 am U.S. ET | Jan. 26
Dealerships using an older type of dealer management software from CDK Global have been advised by the company to buy a more advanced system because of a data-security th ...


GM seeks speedy customer feedback
12:01 am U.S. ET | Jan. 26
General Motors has launched a customer-satisfaction survey that combines a short-form questionnaire with a space for shopper comments. ...


Social isn't selling cars, Acura chief says
12:01 am U.S. ET | Jan. 25
The promise of social media helping dealers to sell cars has yet to be realized, says Mike Accavitti, Acura division general manager. ...


Many auto brands pass on Super Bowl ads
12:01 am U.S. ET | Jan. 24
The Super Bowl has lost its allure this year for some auto brands that have used the big game to launch new products, choosing instead to use their ad budgets elsewhere. ...


Reputation.com managing online reputation for Ford dealers
6:52 pm U.S. ET | Jan. 24
Ford dealers have a new vendor for managing their reputation management and an opportunity, perhaps as early as this summer, to get discounted prices for customer relatio ...


Dealers prying payments from some lenders
2:00 pm U.S. ET | Jan. 23
Dealers are still seeing big differences in how quickly lenders pay them on contracts in transit, despite awareness and technology campaigns aimed at speeding payments to ...


Third-party auto shopping sites say don't count us out
8:15 pm U.S. ET | Jan. 22
Third-party shopping sites are far from an endangered species, despite AutoNation's much-publicized effort to reduce reliance on those sites by building its own online pr ...


GM seeks fast customer feedback
9:22 pm U.S. ET | Jan. 22
General Motors has launched a customer-satisfaction survey that combines a short-form questionnaire with a space for shopper comments. ...


CDK warns of security threat to its older DMS
6:23 pm U.S. ET | Jan. 22
Dealerships using an older type of dealer management software from CDK Global have been advised by the company to buy a more advanced system because of a data-security th ...


Newcomers enter dealer software fray
6:22 pm U.S. ET | Jan. 22
Two relative newcomers to dealer management system software -- Advent Resources and Dominion Dealer Solutions -- are trying to get traction in an industry dominated by w ...


After decades of store confinement, the F&I office is inching digital
12:00 pm U.S. ET | Jan. 22
Lou Bregou, a director of operations at Driver's Village in Cicero, N.Y., says he has embraced putting financing tools on the dealership group's e-commerce website. ...


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