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Year two: VW scandal drags on

Volkswagen's U.S. boss sees hope in Americans' tendency to forgive and in the arrival next year of two critical crossover models that are designed to appeal to American tastes. But this long-awaited run of fresh product will coincide with a messy new phase in the diesel scandal. VW's year of turmoil and turnover A new era in personal responsibility Agreed: This company has to bloody learn A year of turmoil and turnover VW TIMELINE: Deceit and disgrace