4:30 pm U.S. ET | Nov. 20 | UPDATED: 11/20/14 7:52 pm ET - adds background
GM said Grace Lieblein will replace Alicia Boler-Davis as head of global quality as the company caps a year of record recalls. Boler-Davis, who has been in charge of quality since July 2013, will retain responsibilities for customer experience and oversee OnStar as well.
Three dealers have found ways to forge bonds with car shoppers who are short on time and long on Web smarts. A Honda store has mobilized a young sales team hired from Starbucks and Best Buy. Mon., November 17 » Watch the Video